Specialized Staffing for Customer Service Roles
We don't place everyone in everything. We place the right people in customer service roles — and we've been doing it since January 2016.
One Industry. Deep Expertise.
Generalist agencies spread themselves thin. We've spent over a decade going deep in a single discipline — customer service staffing. That focus means we understand the nuances of every CS role, know what great talent looks like, and have the network to find it quickly.
Call Centre Staffing
Inbound & Outbound | Permanent & Contract
Call centres live and die by the quality of their agents. We source candidates who are calm under pressure, meet KPIs consistently, and represent your brand with professionalism on every call.
- Roles at leading inbound and outbound contact centres
- Entry-level to team lead and supervisor positions
- Full-time, part-time, and shift-based opportunities
- Pre-screened agents tested for communication and composure
- Rapid surge hiring for seasonal or campaign peaks
- Temp-to-perm and direct hire options available
Retail Customer Service
Front-Line to Floor Supervisor
Great retail experiences are built by people who genuinely enjoy helping customers. We place associates, leads, and supervisors who understand brand representation and drive customer loyalty.
- Positions at national retailers, boutiques, and flagship stores
- Roles across fashion, electronics, home goods, and more
- Opportunities for advancement into supervisory roles
- Candidates screened for customer-facing temperament and reliability
- Flexible staffing for seasonal peaks and store openings
- Background-checked and reference-verified placements
Technical Support Roles
Tier 1 & Tier 2 | SaaS, Telecom & Hardware
Technical support is where product knowledge meets people skills. We recruit Tier 1 and Tier 2 specialists who can translate complex issues into clear solutions — turning frustrated users into loyal customers.
- Roles at SaaS companies, telecom providers, and hardware brands
- Tier 1 help desk through to Tier 2 escalation specialist
- Remote, hybrid, and on-site positions available
- Candidates assessed for both technical aptitude and communication
- Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow)
- Bilingual candidates available for French/English markets
Client Relations & Account Management
Retention-Focused | B2B & B2C
For businesses where relationships are the product, we place client success managers and account coordinators who protect retention, grow accounts, and keep satisfaction scores high.
- Client success, account management, and relationship roles
- Positions at financial services, insurance, and professional services firms
- Career paths from coordinator to senior account manager
- Candidates with proven retention and upsell track records
- Experience managing portfolios of 50–500+ accounts
- CRM-proficient candidates (Salesforce, HubSpot, and more)
Our Placement Process
Every placement follows the same rigorous process — whether we're filling one role or fifty.
Discovery Call
We start by understanding your needs — whether you are a job seeker sharing your goals or an employer defining your ideal candidate profile.
Targeted Search
Our team draws on a deep network of CS professionals and active job listings to identify the right matches — not just available ones.
Screening & Vetting
Every candidate is personally interviewed, reference-checked, and assessed against the specific role requirements before any introduction is made.
The Right Introduction
We facilitate introductions with full context on both sides — so interviews are productive and decisions are made with confidence.
Placement & Follow-Up
After placement, we stay in touch with both parties to ensure the match is working. Our 98% satisfaction rate reflects this ongoing commitment.
Ready to Get Started?
Whether you need your next customer service role or your next great CS hire, our team is ready to help. Reach out today — we respond within one business day.