A Decade of Connecting the Right People
Founded in January 2016, DWE GA GP was built on a simple belief: great customer service starts with the right hire.
Born from a Gap in the Market
In January 2016, our founder Sandra Okafor noticed something troubling: companies were struggling to find reliable customer service talent, while skilled CS professionals were being overlooked by generalist recruiters who didn't understand the nuances of the role.
DWE GA GP was created to bridge that gap — a specialized agency that speaks the language of customer service, understands what great CS talent looks like, and knows how to match it with employers who genuinely need it.
Today, with over 10 years of experience, 500+ successful placements, and 200+ employer partners across Canada, we remain as focused on that original mission as we were on day one.
DWE GA GP founded with a focus on call centre and retail CS staffing.
Expanded into technical support and client relations placement.
Surpassed 100 active employer partnerships across Canada.
Launched dedicated candidate coaching program — free for all registered job seekers.
Reached 500+ successful placements milestone.
Celebrating 10 years of connecting CS professionals with great employers.
Our Mission & Values
Our mission is straightforward: to make every customer service placement a win for both the candidate and the employer. These values guide how we do it.
People First
Every placement is a person's livelihood and an employer's team. We treat both with the care and respect that deserves.
Precision Matching
We don't flood inboxes with resumes. We take the time to understand both sides and make targeted, thoughtful introductions.
Long-Term Relationships
Our clients come back year after year because we invest in relationships, not transactions. Over 60% of our placements come from repeat clients.
Meet Our Team
Sandra Okafor
Founder & Managing Director
With 20+ years in customer service leadership, Sandra launched DWE GA GP in January 2016 after recognizing a gap between how CS talent was recruited and what employers actually needed.
James Tremblay
Director of Employer Relations
James brings 15 years of B2B relationship management to the team, ensuring every employer partnership is built on trust, transparency, and consistent results.
Amara Diallo
Senior Talent Acquisition Specialist
Amara has personally placed over 300 customer service professionals since joining in 2018. Her candidate-first approach is a cornerstone of our placement philosophy.
Why Clients Choose DWE GA GP
- Exclusively focused on customer service — not a generalist agency
- Every candidate is personally interviewed and reference-checked
- Dedicated account manager for every employer relationship
- Free career coaching and resume support for all job seekers
- 10+ years of CS industry expertise and market knowledge
- Serving clients across Canada since January 2016
Since January 2016, we've built a reputation as Canada's go-to agency for customer service talent. Our track record speaks for itself.
Work With Us